Chapter 9

Another lender can beat your rate

Handle lender competitive claims when mortgage shopping. Stay focused on getting the best mortgage deal with written offers.

What You'll Learn in This Chapter

  • Why lenders ask about your other quotes and how revealing them weakens your position
  • How to keep lenders competing on their own merits without showing your hand
  • Scripts to use when lenders press you for competitor rate information

You mention to a lender that another lender quoted you a competitive rate. Instead of simply providing their best offer, the lender probes for competitor information.

But, here's what's really happening...

"Competitive Intelligence Probe" is a tactic where lenders use comparison requests, match promises, or positioning questions to extract information about your other offers without revealing their own best terms first. The loan officer's process is to gather pricing data from competitors, allowing them to price just slightly better than your current best offer—keeping the margin they would have otherwise given you.

As a shopper, your counter-process is to collect written Loan Estimates from all lenders simultaneously without revealing what others have offered. When lenders ask for competitor quotes, they're saying: "Tell me the minimum I need to offer to win your business—I don't want to give you my best price if I don't have to."

Now that you understand the tactic, let's look at the three most common angles lenders use to probe for competitor information.


➡ Three Ways Lenders Probe for Competitor Information

Angle 1: Direct Comparison Request

Lender says: "What rate did they quote you? I want to make sure we're comparing apples to apples."

Most people respond: "The other lender quoted me 6.5% with $3,000 in closing costs."

Don't do that. This lender is framing their question as helpful comparison assistance, but they're actually extracting your best offer before revealing their own pricing. Once they know your benchmark (6.5% with $3,000 in costs), they'll offer just slightly better (6.49% with $2,900 in costs)—keeping the margin they could have given you. By revealing your hand first, you've eliminated competitive pressure and ensured you'll only get marginally better than your current best.

Angle 2: Match Promise

Lender says: "I can match any written offer you have. Just show me what the other lender quoted you, and I'll beat it."

Most people respond: "Here's the Loan Estimate from the other lender. Can you beat it?"

Don't do that. This lender is promising flexibility while avoiding competitive risk. By showing them your best offer, you've turned a competitive auction into a price-matching exercise where they set the floor. A lender who promises to match anything is admitting they have pricing flexibility—so they should be competing with their best terms first, not waiting to see what minimum offer wins your business.

Angle 3: Competitive Positioning

Lender says: "I want to make sure we're comparing the same loan terms—same rate type, same points, same fees. What exactly did they quote you so I can give you an accurate comparison?"

Most people respond: "They quoted me a 30-year fixed at 6.5% with 0.5 points and $3,000 in fees."

Don't do that. This lender is using "accuracy" and "fair comparison" as justification to extract detailed competitor pricing. While comparing similar terms DOES matter, you can request that all lenders quote the same scenario (30-year fixed, 20% down, $400K loan) without revealing what others have offered. By disclosing specific competitor pricing, you've given this lender the exact benchmark they need to price minimally better.

The Pattern

Notice that in all three scenarios, the lender successfully extracted your competitor pricing before revealing their own best offer. Keep your other quotes private until you've collected written Loan Estimates from all lenders.


➡ What You Should Say Instead

Regardless of which intelligence probe angle the lender uses, your response remains the same:

I appreciate that you want to be competitive, but I'd prefer to get written Loan Estimates from all lenders first, then compare them. Can you provide me with a written Loan Estimate that includes the interest rate, monthly payment, and all closing costs?

Here's why this response works for all three angles:

  • For Angle 1 (Direct Comparison Request): Redirects from verbal comparison to written documentation
  • For Angle 2 (Match Promise): Demands proactive pricing instead of reactive matching
  • For Angle 3 (Competitive Positioning): Requests written quotes without revealing competitor benchmarks

The script doesn't refuse to share information later—it simply establishes that you'll compare written offers first, before revealing anything.


➡ See The Mortgage Script in Action

LENDER
What rate did they quote you? I want to make sure I can beat it.
YOU
I'd prefer to compare written Loan Estimates. Can you send me yours so I can include you in my comparison?
LENDER
I can match any written offer. Just show me what they quoted you.
YOU
I appreciate that, but I'd like to get your written quote first. Can you send me a Loan Estimate?

➡ Key Takeaway

Keep your other quotes private until you've collected written Loan Estimates from all lenders. Let them compete on their own merits, not against known benchmarks.

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